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Refund Policy for Digital Downloadable Products
Effective Date: 11/26/2025
1.1 This Refund Policy (“Policy”) governs the terms and conditions under which Beats2Beat.com (“Beats2Beat,” “Company,” “we,” or “us”), owned and operated from Memphis, Shelby County, Tennessee, United States, may grant refunds for purchases of digital downloadable products (“Products”) made by customers (“Customer” or “you”) through the website located at https://Beats2Beat.com (“Site”).
1.2 This Policy applies exclusively to digital downloadable Products (including but not limited to beats, instrumentals, sample packs, sound kits, loops, and related audio or project files) purchased directly from the Site and does not apply to purchases made through any third-party platforms or resellers.
1.3 By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by this Policy, which forms part of and is incorporated into the Terms of Use and any applicable license or purchase agreement between you and Beats2Beat.
2.1 All Products offered on the Site are intangible, digital downloadable goods delivered electronically. Access to the Products is generally provided immediately upon successful completion of payment.
2.2 By completing a purchase, you expressly acknowledge and agree that:
(a) you are purchasing digital content not supplied on a tangible medium;
(b) delivery and access to the Product may occur immediately after payment; and
(c) once access to the Product has been granted (including but not limited to download, streaming, or unlocking of full content), your right to a refund may be limited or extinguished, except as expressly provided in this Policy or required by applicable law.
3.1 Beats2Beat intends to operate in compliance with all applicable federal, state, and local laws and regulations governing consumer transactions and digital commerce, including but not limited to:
(a) the Tennessee Consumer Protection Act (T.C.A. § 47‑18‑101 et seq.), as amended from time to time;
(b) general U.S. consumer protection principles enforced by the Federal Trade Commission (FTC);
(c) applicable federal and Tennessee contract law principles relating to online agreements; and
(d) applicable U.S. intellectual property and digital copyright laws, including the Digital Millennium Copyright Act (DMCA).
3.2 Nothing in this Policy is intended to limit or waive any non-waivable rights you may have under applicable federal, state, or local law, including laws in force in Memphis, Tennessee and Shelby County, Tennessee. To the extent this Policy conflicts with such non-waivable rights, the relevant mandatory legal provisions shall prevail.
4.1 Subject to the eligibility conditions set forth in Section 5, Beats2Beat may, in its discretion and as a customer satisfaction measure, provide a refund for eligible purchases requested within thirty (30) calendar days of the original purchase date (“Refund Period”).
4.2 Except as otherwise required by applicable law or as expressly provided in this Policy, all sales of digital downloadable Products are deemed final upon delivery. Beats2Beat reserves the right to deny refund requests that do not meet the requirements of this Policy.
5.1 A Customer may be considered eligible for a refund only if all of the following conditions are met:
(a) The refund request is submitted within the Refund Period;
(b) The Product has not been downloaded, fully accessed, or otherwise permanently acquired by the Customer, as recorded by Beats2Beat’s systems;
(c) The Customer has not violated any applicable license terms, including but not limited to resale, redistribution, public sharing, or unauthorized use of the Product; and
(d) In the case of technical issues, the Customer has (i) reported the issue to Beats2Beat support in good faith, and (ii) reasonably cooperated with Beats2Beat’s efforts to diagnose and resolve such issues, and the issue cannot be remedied within a reasonable time.
5.2 Beats2Beat may, but is not obligated to, grant refunds in situations where the Product has been downloaded or accessed, if required by applicable consumer protection law or in instances of confirmed material misrepresentation, defective files that cannot be corrected, or other circumstances deemed appropriate in Beats2Beat’s sole discretion.
6.1 Without limiting Section 5, the following categories of transactions are generally not eligible for a refund, except where otherwise mandated by law:
(a) Products that have been downloaded, fully accessed, streamed in full, or otherwise made permanently available to the Customer;
(b) Custom, bespoke, or personalized beats or sound products created or modified specifically at the Customer’s request;
(c) Products purchased during promotional events, clearance offers, limited-time discounts, or with promotional codes, where the Product page or checkout clearly indicated a no-refund or restricted-refund condition;
(d) Products obtained or used in violation of the applicable license terms, including but not limited to unauthorized duplication, distribution, or use of the Products in excess of the purchased license;
(e) Transactions made through third-party vendors, platforms, marketplaces, or payment processors where refunds must be requested and processed under that third party’s policies; and
(f) Situations in which the request is based solely on change of mind, preference, or subjective dissatisfaction after substantial use, where no defect or misrepresentation has occurred.
6.2 Any Product or category designated on the Site as “non-refundable,” “final sale,” or similar terminology at the time of purchase shall be deemed non-refundable to the maximum extent permitted by law.
7.1 To submit a refund request, the Customer must contact Beats2Beat in writing via email at support@Beats2Beat.com within the Refund Period and provide at a minimum:
(a) full name of the Customer;
(b) contact email address associated with the order;
(c) order number and purchase date;
(d) clear identification of the Product(s) for which a refund is requested; and
(e) a brief description of the reason for the request, including any technical issues encountered, along with relevant screenshots, error messages, or file details where appropriate.
7.2 Upon receipt of a complete request, Beats2Beat will review the submission and may request additional information or documentation from the Customer. Failure to provide requested information in a timely manner may delay or prevent processing of the request.
7.3 Beats2Beat will use reasonable efforts to provide a written determination (approval or denial) within ten (10) business days of receiving all necessary information.
8.1 If a refund request is approved, Beats2Beat will process the refund to the original method of payment used by the Customer, unless otherwise required by law or explicitly agreed in writing by the Customer and Beats2Beat.
8.2 Once processed by Beats2Beat, the timing for funds to be credited to the Customer’s account is dependent on the applicable bank, card issuer, payment processor, or financial institution, and Beats2Beat shall not be responsible for delays attributable to such third parties.
8.3 Beats2Beat does not assume any obligation to cover currency conversion costs, foreign exchange fluctuations, or additional bank or payment processor fees that may be incurred in connection with the issuance of a refund.
9.1 Beats2Beat reserves the right to refuse or revoke a refund, and to suspend or terminate access to Products and/or Customer accounts, if it determines, in its reasonable discretion, that:
(a) the refund request is fraudulent, abusive, or made in bad faith;
(b) the Customer has violated the license terms, intellectual property rights, or any other contractual obligations to Beats2Beat; or
(c) there is a pattern of excessive or repeated refund requests which reasonably suggests misuse of the Policy.
9.2 In the event of suspected fraud or unlawful activity, Beats2Beat may cooperate with law enforcement and other authorities and pursue all remedies available at law or in equity.
10.1 Beats2Beat reserves all rights not expressly granted in this Policy, including the right to evaluate each refund request on a case-by-case basis.
10.2 Failure by Beats2Beat to enforce any provision of this Policy shall not constitute a waiver of such provision or of Beats2Beat’s rights to enforce such provision or any other provision in the future.
11.1 Beats2Beat may amend, modify, or replace this Policy at any time, in whole or in part, in its sole discretion, subject to applicable law.
11.2 Any amendments shall be effective upon posting the revised Policy on the Site, with the “Effective Date” updated accordingly. Continued use of the Site or purchase of Products following such posting shall constitute acceptance of the revised Policy.
12.1 This Policy, and any dispute arising out of or relating to it, shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict-of-law principles, and by applicable federal law of the United States.
12.2 Subject to any mandatory consumer jurisdiction protections under applicable law, any legal action or proceeding arising out of or relating to this Policy, the Site, or any Product shall be brought exclusively in the state or federal courts located in Shelby County, Tennessee, and the parties hereby consent to the personal jurisdiction and venue of such courts.
If you have any questions regarding this Refund Policy or wish to submit a refund request or related inquiry, you may contact:
Beats2Beat.com
Attn: Refunds and Customer Support
Email: support@Beats2Beat.com
Location: Memphis, Tennessee, United States